Customer Issue: This customer’s garage door was making a lot of noise while it was in motion.
Our Solution: Our professionals inspected Ms. Bowen’s Chamberlain C870 model opener to determine the source of the problem. After determining the motor was the cause, it was repaired and the opener was tested to confirm that the noise was no longer present.
Garage Door Troubleshooting
Customer Issue: Garage door kept on reversing.
Our Solution: Usually when a door keeps reversing it means there’s something in its way. When we made sure there really was nothing blocking the sensors, and that they were clean and aligned – we replaced them with a new set by Genie to match the opener and that solved the problem.
Garage Door Off Track
Customer Issue: Garage door got completely off track.
Our Solution: We first disconnected the opener and then removed the door. We noticed one of the tracks was crooked, and so we realigned it. We then re-installed the door, and tested it several times to make sure Mrs. Perkins could use her door.
Broken Spring Replacement
Customer Issue: Mr. McClure called after he wasn’t able to get his door to open, and noticed some unwrapped coils at the top of the door.
Our Solution: As we suspected, one of the torsion springs broke. We disconnected the opener, and replaced both springs with a new set. Finally, we tested the door’s balance and speed to make sure everything was in perfectly working order before we left.